FAQs

Who we are ask a question...

Community management

Rider Research Hub Community is managed by QuMind, a research agency based in the UK. You can find out more about QuMind at www.qumind.co.uk.

Community aims

The aim of the community is for Rider Research Hub to use your comments and feedback to improve its services and products. Rider Research Hub Community is committed to providing the best service possible, and by helping the community gain a better understanding of what their customers want, you can have a direct impact on what products and services are launched as we are committed to providing the best service.

Queries about your Rider Research Hub account

Unfortunately, we are unable to answer queries concerning your account. If you have a question about your Rider Research Hub Community account, please contact our Customer Services at communityhelpdesk@qumind.raiseaticket.com

Community membership ask a question...

Can anyone register for this community?

Rider Research Hub UK users can join the community and will be invited through Rider Research Hub to do so.

What happens if I leave Rider Research Hub?

Rider Research Hub Community is specifically intended for Rider Research Hub users. Should you decide to leave, we will withdraw your membership from the community.

What’s in it for me?

Being a member of Rider Research Hub Community gives you the opportunity to earn a variety of rewards and incentives. You will be sent invitations via email to take part in research activities, online surveys, and interviews. Participation in these will earn you rewards, see the Rewards page for more details. We always send invitations to take part via e-mails, so please be sure to check your inbox regularly.

How do I unsubscribe?

Although we enjoy having you on Rider Research Hub Community, you may wish to unsubscribe. To do this, please click on the 'Unsubscribe' link at the bottom of the email sent from Rider Research Hub Community.
Please note that this may take up to two working days to process. You can also simply click on the unsubscribe link on any of the e-mails that we have sent you.

Community activity ask a question...

Posting rules

What rules do I need to follow when posting in the community?

Rider Research Hub users are reminded to please be considerate and respect others when participating in the community. Cultures, opinions, and backgrounds are to be respected and Rider Research Hub users should not swear or be abusive in any way. If you do notice any abusive content, please let us know immediately by writing to communityhelpdesk@qumind.raiseaticket.com

Additionally, we operate a strict "no-spam" policy. We will not tolerate repeated messages or unsolicited advertising. English is the only language to be used in this community. Do not pretend to be someone else and do not choose a username that could be considered offensive. By joining this community you agree not to submit any item that is defamatory or discloses any information that you have no legal right to disclose.

Surveys

How long will each survey take to do?

Surveys will normally take between 5-15 minutes to complete.

How long will I have to complete the survey that you have sent me?

This will vary from survey to survey. The closing date of each survey you are sent will be clearly specified within the e-mail.

What will I be asked about?

You will be asked about all sorts of different things regarding Rider Research Hub Community, including new products, customer service, communication methods, and your general satisfaction with the service provided to you.

Forums

What is a forum?

A forum is a place where you can talk to other Rider Research Hub users. It contains all the forum topics posted, and by answering these and interacting with other Rider Research Hub users you will be providing valuable feedback.

You can find the forums in the “Discussions” section of the home page once you have logged in. This can be found in the main menu bar.

There are several different parts of a forum:

Forum topics

A forum topic is a topic found in the forum about a specific issue or subject of interest to the Rider Research Hub Community.

Forum posts

Forum posts are replies to forum topics. To reply, please enter the response/comment in the ‘Reply’ box. Click reply, and your forum post will become visible.
You can post images or videos in your forums posts by clicking the “Media” buttons, and selecting the option you wish to upload.

How long will it take to take part in a forum discussion?

This is entirely up to you and how much you want to share with other Rider Research Hub users. It could take a minute or up to 5 minutes – or more if you choose - depending on how much you would like to write.

Why has my old forum disappeared?

From time to time, we will be archiving threads and blogs in order to keep the site as easy to use and navigate as possible. It also allows us to focus the discussions on current topics. Archived discussions may be held by QuMind for future research purposes.

Technical questions ask a question...

Login issues

Why am I unable to log in to the website, even when I have carefully copied my e-mail address and password into the login space?

Firstly, if you have not already done so, check you are using the correct e-mail address. If you have started using a new e-mail address, but have not updated your details, the system will not recognize your new e-mail address.

Secondly, use the password reminder on the login page. If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password because these are treated as extra characters by the system. If you are typing your password make sure that the caps lock is not on - the password is case-sensitive.

Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion.

Passwords

How can I make my password as secure as possible?

To choose a secure password, we recommend the following:

Do not use words, phrases, or sequences that are easy to guess
Do not use the name of this site as your password
Do not use personal information, i.e. family name, birthdays, phone numbers, etc.
Make sure your password is at least 8 characters long
Consider using numbers, punctuation marks, and a mixture of capital and non-capital letters – the password system is case-sensitive
Consider using a passphrase – a series of words that will not be easy to guess when put together

To keep your password secure, we recommend the following:

Change your password every 3 months
Do not reveal your password over the phone
Do not send your password in an e-mail
Do not talk about your password in front of anyone or share it with family members
Do not hint at the format of your password
Do not use the “remember password” feature of your web browser
Do not write passwords down
Do not store passwords on any computer system unless the file is encrypted

How can I change my password?

Clicking on the 'My Details' link in the top right corner of your screen will take you to your personal page. Once here, you can then type in your new password in the 'Password' field. Enter it again in the 'Confirm Password' field. Click on 'Save My Details' and you will be able to log in using your new password.

What do I do if I forget my password?

If you have forgotten your password, simply enter the “Sign in” area as normal (please make sure you use the e-mail address you registered with). Under the “Password” text box, you will find an option that says “Forgot password?” Select this option, and you will be prompted to enter your email address once more in a new text box. Do this, and click “Next”. You will be informed that “an email will be sent to you shortly”.

The reminder e-mail should arrive in your e-mail inbox within a few minutes (depending on your internet connection).

Cookies

What are cookies?

Cookies are small pieces of information that identify browsers during website use. We are required by EU legislation to let you know about the cookies we use in Rider Research Hub Community. They may be used to store items such as identifiers and user preferences, which is exactly why we use them here on Rider Research Hub Community. Most websites use cookies as common practice.

Can I disable cookies?

Cookies are an essential part of the Rider Research Hub Community. As such, we cannot offer a complete opt-out from using cookies. The preference settings on your browser will allow you to block all cookies being placed on your device; however, as many sites rely on cookies to fully function, this could cause you problems when using other websites.

Privacy & Security ask a question...

Your privacy is important to us and you can be assured that we will take all reasonable steps to protect it.

What personal information is held about me?

QuMind will be provided, by Rider Research Hub Community, with details of your Rider Research Hub Community account. This will help with analysis and research so that improvements to your customer experience can be made. Details that will be held include:

Personal demographic information
The region in which you live

Please note that no bank account details will ever be exchanged with QuMind. Any personal details will be securely encrypted during transfer to and from QuMind. Rider Research Hub Community remains responsible for all details held by QuMind. Rider Research Hub Community and QuMind have entered into a contractual agreement to ensure that your details are held securely and in accordance with the Data Protection Act 2018.

Will my personal information ever be disclosed?

Your personal information is kept securely by QuMind who manages Rider Research Hub Community. We will never disclose your personal information (your name, e-mail address, telephone number, etc) to any other company.

Will I get spam e-mails or cold calls while taking part in this community?

The only e-mails you will receive from Rider Research Hub Community will be directly relating to the community itself, i.e. notification e-mails, e-mails regarding your account, or those inviting you to take part in community activities. All phone calls you receive from us will be regarding your views on Rider Research Hub Community or community administration. We will always state that we are calling from QuMind.

Your e-mail and phone number will never be passed on to other companies or third parties.

How do I change my e-mail address?

If you wish to change your e-mail address please e-mail the Rider Research Hub team by e-mail communityhelpdesk@qumind.raiseaticket.com

What is your password policy?

All passwords for Rider Research Hub Community users are for their own personal use, and must not be shared with any third parties. Rider Research Hub Community at QuMind will never ask for your password. Misuse of your or any other user’s passwords will be considered a breach of this policy and will result in removal from Rider Research Hub Community.